Tag Archives: process discipline

Good Better Best – Quality of Decision

You might heard following phrases several times :

 “This is a wrong decision , we should not made this call”

“Why did you not inform us , otherwise we would have made right decision”

“I think if we would have collaborated , we could have made a right call on this issue”

Being a programmer at core , made me see these statements coming out with binary response : “Right” or “Wrong” , but as I travelled through the journey of being a manager and executing more responsibility with years gone by , it has started to make me feel that decisions in itself cannot be so binary in their outcome!

Quality of decision is always known post-facto unless we follow some mystical science of crystal ball gazing! You would have seen that I highlighted a particular term “Quality“. There is a reason to it , because I strongly feel post my experiences that we put lot of pressure on self and others by classifying decision in binary manner.


 Photo Credit : Creative Ignition ( Creative Commons )


We want to remain quick on decision making and at the same time we expect them to be always right , but that is not the case. According to me the spirit and context in which a decision is made , it starts with always being “good” . The intent with which we make decisions is always good , it can only be the case that we evaluate whether our decisions could have “better” and could we make it “best call every taken !


It is important that we constantly review out decision outcomes and rank them against this strategy to improve our decision quality.

Happy Decision Making!!

Make Process The Winner!

We encounter problems statements everyday and there are ‘n’ number of ways to solve them. In addition to this there is no good or bad way of solving them !

Over a period of time I have come to see that we generally get into conflict due to internal workings and although we do arrive at solution but the journey does become painful for individuals who might be pivoting to solve it.

One of the things that I tried to experiment and improve upon was trying to make ‘process’ the winner & keeping ‘problem’ in centre of the ‘solution’ . Most of the time we make mistake of putting people in centre of the solution and try to solve for them whilst , it should be other way round where we focus on problem and make ultimately process the winner so that people then are able to scale themselves using a solution which was designed to support process.

Looks simple in the way I put it .. but honestly it becomes difficult and requires one to really sieve out various layers to iterate on solution that makes process the winner !

Traffic Light Problem…

OK…before I sign-off from the blog , I remembered to share something. I found this pretty interesting in terms of  how I view it.  Whoever gets an opportunity to read this , please do share your experience also.

Situation is little peculiar…Imagine that you are in the front-line of cars or whatever favorite vehicle you are driving and hit a red-light. Usually we tend to see if the signal is working or not. If it is not working , then it tends to be a very easy decision…navigate  through the risk and cross over. Think about the fact that   it is working and you need to wait for it to go green. As it seems in general we see lot of honking happening around us to cross-over!!

You need to make a decision on how to move in this case. Yield under pressure and break the process , thereby allowing others behind you to follow into same decision or to wait and cut the noise around you , so that you can remain focused to follow the process.

In office also we are faced with these situations where as leader of the pack you got to follow process for one and all. One should always have this principle that we don’t break already working process and prevent people from committing mistake while we remain in front of the pack. This allows for one to come out as strong leader and get valued for principles , which requires strong will to follow as well practice. This way one aids in a culture that creates an atmosphere of self-discipline rather the policing approach.